Ticketmaster releases details for Brooks' ticket refund

Ticketmaster has released details of how to get refunds to fans of Garth Brooks who bought tickets for any and all of his five cancelled concerts which were scheduled to take place at Croke Park later this month.

Almost 400,000 Brooks' fans were left disappointed yesterday when it was announced that the country and western star would be playing none of the shows planned for Dublin.

Dublin City Council had given permission to licence three of the five concerts for which hundreds of thousands of tickets had been sold.

Ticket holders who made the purchase over the phone, online or mobile need do nothing, Ticketmaster have said. A full refund, including service charges, will automatically be returned to the card used to make the purchase from July 15.

Ticketmaster have further noted that people should allow up to ten days for the refund to reach their account.

For anyone who bought tickets at a Ticketmaster ticket centre, they are obliged to first complete a refund form and either post this to Ticketmaster or hand it in to a ticket centre. The refund form is available from the company's website, ticketmaster.ie/gbrefunds.

In both of these cases, customers will need to include the tickets with the form. Tickets can be returned at ticket centres from 15 July.

For anyone submitting the refund form, either by post or by hand, a full refund including service charges will be processed by bank transfer within 21 days of receiving the form and tickets.

The company though said that anyone who paid by Laser Card - which was decommissioned in February - would be contacted in order to supply updated payment details.

People who purchased tickets from unauthorised ticket sellers meanwhile will need to contact that ticket seller to obtain a refund, the company have said. “Individuals who purchased tickets from unauthorised ticket sellers will need to contact that ticket seller to obtain a refund,” Ticketmaster advised.

The fallout of the cancelled Brooks' Irish tour continued today, with Chairman of the Oireachtas Committee on Transport and Communications John O'Mahony writing to the GAA, Aiken Promotions and Dublin City Council to ask them to appear before the committee later this week.

The committee has said it wants to establish the chain of events that led to the cancellation of the five concerts, as well as exploring the significant knock-on effect to tourism.

It has been estimated that businesses in Dublin City alone stand to lose up to €50 million over the five gig nights, and that about 200,000 hotel bookings had been cancelled.