Ulster Bank gives Credit Card Customers notice to close accounts
Ulster Bank held an information session with representatives of the financial sector this week.
Ulster Bank’s new campaign is reminding customers to consider their options sooner rather than later and take steps to open a new account/ switch provider for their current and deposit accounts.
The campaign encourages customers to act when they receive their letter/ email. In tandem with this, Ulster Bank plans to write to credit card customers in September to give them six months’ notice to take action on their credit card accounts as after this point, their card will no longer work.
While customers can close their accounts themselves through the app and other channels, some customers may have individual circumstances that mean they need additional help.
“We continue to have conversations with customers who may fall into that category now and over the past months, so that they are encouraged and supported as much as we can to take action and ensure they have continuity of service. If any customer is listening today and feels like they need more help, please call Ulster Bank on 0818 210 260 or 00353 1804 7475 if calling from abroad. Ulster Bank also has a dedicated phone line for customers who have vulnerabilities on 1800 656 001.”
Ulster Bank has also confirmed that it will write to c75,000 personal credit card holders next month (September 2022), providing them with six months’ notice to Choose an alternative provider if required; Move their recurring transactions; pay the outstanding balance and Close their Ulster Bank credit card.
Ulster Bank credit cards will no longer work from the end of the six month notice period (March 2023).
Ulster Bank held an information session with representatives of the financial sector this week to brief them on this plan, and will hold further briefing sessions with other stakeholders over the coming weeks and months as this activity progresses.