Sliabh Beagh Hotel & Tourism Centre

Excellence in Customer Service Finalist - Monaghan Business & Tourism Awards

Tell us about your business and team

The Sliabh Beagh Hotel & Tourism Centre is Ireland’s only community owned and community managed hotel, supported by the people of Knockatallon and the wider area. Celebrating 25 years last summer, it reflects a long-standing local commitment. Guided by a voluntary board and run by local staff, the hotel operates as a social enterprise, reinvesting all profits into community facilities such as astro turf pitches and a playground. The team provides a warm welcome while promoting the region’s trails and attractions. Serving as both a hotel and social hub, it remains a reliable, friendly base rooted in strong community connection.

Describe the best thing about your service

The best thing about Sliabh Beagh service is the genuine, consistent care the team offers every person who walks through the door. As Ireland’s only community owned and managed hotel, it has built a reputation for hospitality that keeps people returning week after week — many travelling long distances specifically to enjoy its food.

The Sunday Carvery and weekend offerings are known for quality, value, and a welcoming atmosphere that feels familiar to regulars and memorable to first time visitors. Guests appreciate straightforward, attentive service delivered by staff who know their customers, understand their needs, and take pride in getting it right every time.

What's the best business advice you've ever been given?

Build our community facility around people, not products. When you listen to your community, value your team, and treat every guest with genuine care, success follows naturally. Strong relationships create loyal customers, and that loyalty supports the long-term strength and sustainability of our community facility.

What does the future hold for your business?

The future is incredibly exciting as the PEACE Plus programme brings major yet sustainable development to Sliabh Beagh, creating a leading eco‑tourism destination within this protected landscape. With Knockatallon becoming a key gateway, the hotel will expand its services to support responsible tourism and enhance visitor experience in the area.