Cllr wants reinstatement of in-person services

Fianna Fáil’s Áine Smith has criticised Ireland’s move to digital-only public services, saying it has created barriers for those without reliable broadband, digital skills, or access to affordable technology - particularly the elderly, people with disabilities, and residents of rural communities.

“Online systems are not convenient for many; they are exclusionary,” Cllr Smith told the November council meeting, citing CSO data showing tens of thousands still struggle with the digitisation of services.

She also pointed to examples such as hospital waiting lists, where patients must scan a QR code to remain on the list and, failure to do so, can result in removal.

“Social welfare is not just about money; it’s about dignity, empathy, and understanding. Face-to-face meetings with welfare officers make all the difference for someone in distress,” she said.

Cllr Smith argued that in-person officers can identify non-verbal cues, recognise additional needs, and connect clients with local supports - services that cannot be replicated by chatbots or online portals.

A Department of Social Protection spokesperson said that the Community Welfare Service (CWS) remains committed to quality service delivery, with officers available daily in over 50 locations. CWOs can also meet clients at mutually agreed locations, including homes, or provide telephone support for those unable to travel.